An exciting opportunity has arisen at Oaklands for an Admissions Apprentice to provide administrative and customer service support within the Admissions team, helping prospective learners progress smoothly from enquiry through to enrolment.

We are looking for a motivated and organised Admissions Apprentice to join our team and play a crucial role in supporting the delivery of an efficient, responsive and student focused admissions service. In this position, you will provide first line support to prospective students and stakeholders, assist applicants throughout the admissions journey, and support the administration of enquiries and applications. You will also be responsible for maintaining accurate student records and supporting key admissions activities such as interviews, enrolment events and open days.

The ideal candidate will have strong communication and interpersonal skills, good attention to detail, strong organisational skills and a willingness to learn and develop new skills.

Key Responsibilities

Admissions & Customer Support

· Provide first line support to prospective students, parents/carers and other stakeholders via email, telephone and in person.

· Support the management of enquiries and applications for 16-19, adult and higher-level provision.

· Assist applicants throughout the admissions journey, ensuring a positive customer experience.

· Respond to routine admissions queries accurately and professionally.

Administrative Support

· Support the administration of admissions processes, including data entry, record keeping and document management.

· Maintain accurate and up-to-date student records in line with College processes and data protection requirements.

· Assist with appointment scheduling, interviews, enrolment events and open days.

· Prepare standard correspondence and communications under supervision.

Systems, Processes & Quality

· Use College systems and CRM platforms to update and track applicant progress.

· Support process improvements to enhance efficiency and applicant experience.

· Follow College policies, procedures and compliance requirements always.

Team & College Support

· Provide general administrative support to the wider Admissions and Marketing teams as required.

· Support enrolment activity during peak periods, including evenings where necessary.

· Work collaboratively with colleagues across the College to support recruitment targets.

Apprenticeship & Development

· Work towards successful completion of the Level 3 Business Administrator apprenticeship.

· Attend all off-the-job training, assessments and review meetings.

· Apply learning from training to day-to-day work activities.

· Demonstrate continual development of professional skills and behaviours.

Is This You?

Essential

· Interest in administration, customer service or business operations.

· Strong communication and interpersonal skills.

· Good attention to detail and organisational skills.

· Willingness to learn and develop new skills.

· Basic IT skills, including confidence using Microsoft Office applications.

· Ability to manage time and prioritise tasks.

· GCSE English and Maths (or willingness to work towards if required).

Desirable

· Previous experience in an administrative or customer-facing role.

· Interest in education, training or student services.

· Confidence working with digital systems or databases.

Your Future Starts at Oaklands

We want you to feel supported, inspired, and valued as part of our team. You’ll enjoy:

• 30 days’ annual leave + bank holidays

• Local Government Pension Scheme with excellent employer contributions

• Access to onsite gym and wellness facilities (St Albans)

• Free onsite parking

• Cycle to Work scheme, discounted travel and wellbeing programmes

• Staff development days and continuous CPD

• Opportunities to progress into permanent roles upon successful completion of the apprenticeship (subject to business need and performance)

Oaklands College is proud to be a Disability Confident Employer and we actively welcome applicants from all backgrounds. We are committed to safeguarding and promoting the welfare of young people and vulnerable adults and expect all staff and stakeholders to share this commitment.

We review applications on a rolling basis and may close this advert early if we receive high interest. Don’t miss your opportunity to join a college that’s shaping futures and transforming lives.

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