You will be responsible for leading the College’s residential provision, managing and developing the residential team to ensure full compliance with National Care Standards and the College’s duty of care. This includes overseeing the operational running of all student accommodation and supporting students to develop independence, confidence, and the skills needed to become enriched, capable young adults.

KEY RESPONSIBILITES

• · Provide line management to the team to ensure individuals are supported and developed to perform an excellent service

• · Develop termly staffing rotas in conjunction with the residential team

• · Carry out motivational appraisals to improve performance and deal with daily management of staff including organising holiday and sickness cover rotas

  • Liaise with parents/carers as required to promote communication and knowledge about the student experience

  • Promote the residential provision internally and externally

  • Be the voice of residential students throughout College ensuring that their requirements are heard and acted upon

  • Promote residential students’ positive conduct through the student behaviour management protocol

  • Organise termly student forums and wing meetings to capture student feedback and action where appropriate

  • Develop integration strategies for students to integrate fully into College life on campus

  • Take responsibility for supporting the SAR and QIP process and prepare for any Ofsted Inspections as required

  • Implement the KPIs that monitor and measure the effectiveness of the service and the impact that it has on students. Provide quantitative and qualitative information in line with the national Care standards

  • Ensure the entire service delivery meets all health and safety and legislative requirements

  • Support the management the residential budget as the cost centre raiser

  • Review all the documentation associated with residential provision on an annual basis

  • Develop and implement working protocols, taking into account increasing numbers, crisis planning etc

  • Contribute to the developing residential provision through the planning process and identifying resource requirements

• · Ensure all student records are kept up to date

• · Support the team to ensure there is a full and appropriate enrichment programme to engage students and support their transition to independent living

  • Create, develop and maintain partnerships both internally and externally to ensure Oaklands residential students have a good access to services and activities to support their success at the College

  • Oversee engagement of students as they undertake the transition to independent living

  • Develop a communication network between the curriculum areas and the sports academies to ensure concerns about any residential students are followed up

  • Liaise with the College’s safeguarding team and ensure team support for safeguarding situations

  • Signpost students to other services as required to support their progress, retention and success at college

  • Co-ordinate all aspects of the maintenance of the residential properties to ensure they adhere with national Care Standards

• · Plan, implement and manage the residential students enrolment process ensuring it is comprehensive and inter-departmental

• · Support recruitment events to provide potential students and their parents/ carers with information on residential services

Be aware of and follow College policies and procedures, with particular attention to health and safety, safeguarding, risk management, equality and diversity, quality and our values and behaviours. You will be required to attend training and CPD events as necessary

PERSON SPECIFICATION

• Ability to make decisions

• Ability to motivate people

• Good time management and organisational ability

• Organised approach to work, able to work on own initiative and to administer own workload.

• Ability to evaluate and reflect on own performance

• Be able to handle complaints and difficult situations

• Ability to form balanced judgements about student problems and support needs

• High level of personal integrity and confidentiality

• Ability to work flexibly to meet the needs of the business

• Ability to stay calm under pressure

• Ability to work in a professional, impartial and non-judgemental way

• Excellent customer service skills and a genuine interest in working with and helping customers

• An awareness of cultural diversity
  

SKILLS AND EXPERIENCE

• Effective verbal and written communication skills

• Skills and abilities to work with relevant internal and external services/agencies

• Good administrative , organisational and presentational skills

• Good IT skills and experience of using database recording systems

• Student-centred approach and good organisational and time management skills

• Experience of working effectively with client groups including maintaining appropriate discipline and behaviour
  

Please note:

37 hours per week, term-time only plus 6 weeks (total 42 weeks) including on call rota as required

This post requires flexibility of hours i.e. some full days and some part days/evening and overnights. Some weekend work is required, an average of one day per month. The post also involves being on-call for emergencies when not on site.